Return and Refund Policy

In the unlikely event that you would like to return your unique Vividus piece, please follow the below instructions.

• Ensure the jewelry is with its original package and labels. 
  
  
• There must be no trace of use.
• Send us an email with your return intend on: [email protected]
  Please include the following information about your order:
  • Order number
  • The name of the product that you would like to return
  • Reason for the return. This would really help us ensure we provide high-end experience. This information is obligatory if you received a faulty product. 
  • If you'd rather receive your refund through bank account, please provide bank details

• You can return the product to the following address:
  
  • Boulevard Cherni Vrah, 73, Ground Floor
    Sofia, Bulgaria

Important: Remember that you are responsible for covering the return costs unless you received a faulty item. 

 

Refunds

Once we received the product back to our atelier and ensure its integrity, we will issue a refund. This process can take up-to 14 days.